Emerson Product Complaints and Product Recalls

Date of Product Complaint

5/16/2011

Product Complaint Company

EMERSON RADIO CORPORATION

Product Complaint Brand

Emerson

Product Complaint Model Number

Microwave/grill combo (model MWG9115SL)

Consumer Complaint of EMERSON RADIO CORPORATION Emerson Microwave Ovens

Purchased Microwave/grill combo (model MWG9115SL) and like many other people Like many other people (http://www.consumeraffairs.com/homeowners/emerson_microwave.html) had a very dangerous and potentially deadly issue with it! There is a screw holding the heating element to the roof of the unit and after awhile of use it starts sparking causing a burn in the roof of the oven that just gets worse over time! I had thought I heard popping noises before and just assumed it was whatever I was cooking but the other night I noticed a plastic/electrical burning smell, tried to turn the microwave on again and it started sparking from the roof down (that's what the popping noise had been all along!!!!!) and investigated and sure enough there it was... a HUGE charred mark all around this exposed metal screw!! THANK GOD I caught this before it caught fire or worse!!! I am not the first person to have this issue by a long shot. I think it's completely negligent of the company not to do a recall on these!!! Does someone's house have to catch fire before anything is done to fix this?!!!Emerson customer service keeps giving me the runaround because my warranty is expired but I feel it shouldn't matter if the product is DANGEROUS. I refuse to PAY to ship it back to them. Something should be done about this.

Product Complaint Type

Microwave Ovens

Product Category

Kitchen

Product Sub Category

Appliances

Product Complaint Code

264

Severity of Product Complaint

Incident, No Injury

City Product Complaint Originated From

Providence

State that Product Complaint Originated From

Rhode Island

Zip Code Product Complaint Originated From

02909

Age of Product Complaint Victim

31

EMERSON RADIO CORPORATION Response to Complaint about Emerson Microwave Ovens


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